Our Returns & Exchanges Policy
Our goal is for you to love what you have purchased and we are stoked to offer free returns!
All you need to do is head to our Returns Portal, make your
exchange and then download and print a shipping label, stick it back on your parcel (bonus points for turning the original bag inside out!) and throw it in an AusPost post box or post office and you're done!
So if for any reason you aren’t 100% happy with your order, we are more than happy to offer an exchange, store credit or refund on full priced items with following conditions:
Your return is within 30 days from the day you receive your item.
Full refunds are only available for faulty items. Store Credit with no expiry date is issued for returns on full priced items for change of mind.
Exchanges are subject to stock availability, we promise to always do our best for you to get what you're after.
Clothing The Gaps has the right to assess the age and condition of returned merchandise that has been purchased prior to processing a refund or exchange. Although you may try on an item, all return products must be in new and unused condition with all tags attached and intact.
Please note that some exclusions on returns and exchanges
do apply (unless faulty).
Sale Items: If possible, we do our best to swap a size for you in a sale variant (same tee, different size). If an alternative size is not available in the same style, the sale are final. Please make your selection carefully.
Socks: For hygiene reasons, we cannot provide returns or exchanges on socks.
Face Coverings: For hygiene reasons, we cannot provide returns or exchanges on face coverings.
How do I begin the process?
Please use the returns portal to begin your return or exchange to receive a free return label.
All returns and exchanges to be delivered to: Clothing The Gaps Returns, 744 Sydney Road, Brunswick, Wurundjeri Country, Victoria, Australia. Alternatively, you can use our swift returns portal!
When will my refund or exchange be processed?
Throughout the return process, you will receive notifications to your nominated email when your return or exchange has been approved, received and processed.
Please keep an eye on your junk or spam folder, sometimes updates can hide there!
Please allow up to 10 days for your exchange and/or return to be processed and for your refund to appear in your account.
We will always do our best to process all returns as soon as
possible. If you have any questions about your return, please feel free
to email us at email@example.com and we will look into this for you.
Wait so where's the Returns Portal?!
Click Here to access our Returns Portal.